Help With Your Account
Has Your Employer Changed?
The account user can update their own Employer Information in their PMP account.
If you need to update your Employer information: Login to your PMP account. Click on your Name on the top right of the home screen. Select My Profile from the dropdown menu. From there, you can edit your updated information.
Need Help?
Bamboo Customer First Center provides 24/7/365 Customer Service for most issues – please take a look at the topics below for specifics.
Contact Bamboo Customer First Center at 1-844-366-4767.
Common Account Related Issues That Bamboo Can Assist With
PMP Clearinghouse:
(For Dispensers)
- Login Assistance
- Troubleshoot browser or application issues
- Provide limited assistance with the registration process
- ‘How To’ support:
- Adding users to a Clearinghouse account
- How to update the password for Clearinghouse
- How to update account information
- How to update the password for another user associated with the Clearinghouse account
- How to update the email address associated with the Clearinghouse account
- How to submit data to multiple states
- Data Submission Assistance
- How to submit data via Universal Claim Form (manual entry)
- How to submit data via File Upload
- How to submit data via sFTP
- How to submit zero reports
- sFTP account assistance
- Creating sFTP account after registration
- Changing sFTP account password
- Viewing sFTP account information
- Submitting data for multiple store locations
- Submitting data to multiple states
- Viewing the status of submitted files and zero reports
- Viewing and correcting errors in a submitted file
- How to correct files that fail ASAP structure
PMP AWARxE:
(For Practitioners)
- Login Assistance
- Troubleshoot browser or application issues
- Provide limited assistance with the registration process
- ‘How To’ support:
- Supervisors: How to approve a delegate
- Supervisors: How to remove a delegate
- Delegates: How to add a new supervisor
- How to complete/view a Patient Rx request
- How to select PMPi states for a Patient Rx request
- How to set default PMPi states
- How to update the email address associated with the AWARxE account
- How to update the password for AWARxE